Your Privacy Is Our Responsibility

1. Introduction & Scope of Application

mcw98 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the mcw98 website, mobile version, and all related services.

This policy tells you:

• What types of personal information we collect and why
• How your information is used and stored
• In what circumstances information may be shared with third parties
• What measures we take to protect your information
• What your rights and remedies are

If you have any questions after reading this policy, please contact our support team. We provide assistance in both Bengali and English.

2. Information We Collect

We require certain specific information for registration and service delivery on the mcw98 platform. We collect only the information that is essential for providing our services.

2.1 Information You Provide Directly

Information you give us yourself includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred username and password
• Payment-related information (bKash, Nagad, or Rocket number)
• Documents required for identity verification (copy of national ID or passport)
• Current address

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Login time and location data
• Gaming activity and betting history
• Transaction details and financial history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also collect information through authorised third parties for identity verification purposes. This process is conducted entirely for fraud prevention and legal compliance.

3. Purpose of Using Information

mcw98 uses the information collected for the following purposes:

3.1 Account Management & Service Delivery

• Account creation, verification, and management
• Login and security verification
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing customer support

3.2 Security & Legal Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification (to ensure the 21+ age requirement is met)
• Completing the KYC (Know Your Customer) process
• Meeting regulatory requirements

3.3 Platform Improvement & Personalisation

• Improving service quality and adding new features
• Recommending games based on your preferences
• Resolving technical issues on the platform
• Analysing and improving user experience

3.4 Communication & Notifications

• Important account-related notifications
• Transaction confirmation messages
• Promotional offers and bonus information (with your consent)
• Notices of policy changes

4. Information Sharing & Disclosure

mcw98 does not sell your personal information to third parties. However, information may be shared in certain specific circumstances:

4.1 Service Partners

Payment processors contracted with us (such as bKash, Nagad, and Rocket), technology service providers, and game software providers may access limited information as needed to deliver services. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

In the case of a court order, a lawful request from an investigating authority, or any other legal obligation, we may be legally required to provide relevant information.

4.3 Fraud Prevention

Specific information may be shared with industry-standard fraud prevention organisations for the purpose of detecting and preventing fraud, forgery, or other unethical activities.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. However, the terms of this policy will remain in effect and you will be notified in advance.

5. Cookie Policy

Cookies and similar technologies are used on the mcw98 platform. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Necessary for the basic operation of the platform — maintaining login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect information to understand how the platform is used, which helps us improve our services.

5.2 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may cause some important features of the platform to stop working.

6. Data Security Measures

mcw98 has implemented industry-standard technical and administrative measures to protect your information:

6.1 Technical Security

• 256-bit SSL (Secure Socket Layer) encryption technology is used for all data transmissions
• Data at Rest Encryption
• Secure password hashing and salting methods
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Firewall and DDoS protection measures

6.2 Administrative Security

• Only authorised staff can view user information
• Privacy training provided to all staff
• Regular review of access logs
• Protocol for taking swift action in the event of a data breach

No method on the internet is 100% secure. We make every effort, but in the event of any data breach we will act promptly and notify you where applicable.

7. Data Retention Period

mcw98 retains your information for as long as necessary to provide services and meet legal requirements.

• Active Account: For the entire duration that your account remains active.
• Closed Account: Even after an account is closed, information may be retained for a defined period in accordance with regulatory guidance.
• Financial Transaction Records: Financial records are retained to meet long-term legal requirements.

Once the defined retention period ends, we securely delete or anonymise the information.

8. Your Rights

As a user of mcw98, you have the following rights over your own information:

8.1 Right to Access

You may request a copy of your personal information stored with us at any time.

8.2 Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. This can be done by logging into your account or contacting our support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Keep in mind, however, that some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In some circumstances you may request that the processing of your information be restricted.

8.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

8.6 Right to Withdraw Marketing Communications

If you do not wish to receive promotional notifications, you may unsubscribe at any time. However, you will still receive important account-related notifications.

To exercise any of these rights, please contact our support team.

9. Privacy of Minors

mcw98 is not intended for anyone under the age of 21. We do not knowingly collect or process the personal information of anyone under 21. If we become aware that a person under 21 has registered on our platform, we will immediately close that account and delete the information.

If a parent or guardian believes that their child under the age of 21 has registered on our platform, they may contact us immediately.

10. Third-Party Sites & Links

The mcw98 platform may sometimes contain references to third-party services. These sites or services have their own privacy policies for which mcw98 is not responsible. You are advised to read the privacy policy of any external platform before visiting it.

11. Policy Changes & Updates

We may update this privacy policy from time to time. In case of changes:

• The new version will be published on this page
• The "Last Updated" date will change
• For important changes, we will notify you via email or a notification on the site

Continuing to use the platform after changes means you are considered to have agreed to the new policy. It is recommended that you review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team: